If a customer wishes to refund an item, the standard 20-day Return Period applies. We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases. At Grandeur Fashion House, we are happy to offer you an exchange or credit note, or a refund for purchases made in-store or online, on most full price and reduced merchandise.
Purchase refund timeframes
| Purchase type | Refund timeframe |
|---|---|
| In-store purchase | 20 days from date of purchase |
| Online purchase (Australia) | 20 days from date order was received |
| Online purchase (International) | 45 days from date order was received |
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange, credit note or refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear, swimwear or gift cards unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
Consumer guarantees
We make every effort, from concept to coat hanger, to ensure that every Grandeur garment meets our high standards. Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Australian Consumer Law — repair, replace, refund
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Our customer service team is unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed. If you encounter an unusual problem with your product, we are here to help — please contact us.
Contact: aeximco2015@yahoo.com | 4 Inverell Place, Armstrong Creek, VIC 3217
Shipping and delivery
Free shipping for Grandeur members
Enjoy free delivery Australia-wide on any online purchase when you join us. A $9.95 shipping fee applies across all orders online for non-Grandeur members.
Change of mind? Return your online order by post for a fee of $9.95 or $12.95 NZD, within 30 days of receiving it. Conditions apply — see this policy for full details.
Please note, during peak trade there is a high demand of orders that may take 5–7 days to arrive. We appreciate your patience as we work to deliver your items as quickly as possible.
Australia — standard delivery
| Estimated delivery | Delivery cost | |
|---|---|---|
| Standard delivery | 2–7 business days* | FREE for Grandeur Plus members. $9.95 for non-members |
| Peak periods & public holidays | 7–10 business days* | FREE for Grandeur Plus members. $9.95 for non-members |
International — flat-rate shipping
Over 25 destinations. Easy flat-rate delivery. Need to return outside of Australia? Contact us within 30 days of receiving your online order to arrange a credit note or refund (exchange unavailable; orders will be refunded upon return). Conditions apply.
Countries we deliver to
Asia: Bangladesh, Bhutan, Cambodia, People's Republic of China, Hong Kong, India, Indonesia, Japan, Republic of Korea, Lao People's Democratic Republic, Macau, Malaysia, Maldives, The Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam.
Oceania & South Pacific: Cook Islands, Fiji, New Caledonia, Papua New Guinea, Samoa, Solomon Islands, Tahiti.
International delivery fee: $25 flat rate. Please note the international delivery fee excludes taxes and duties. If your country is not listed, we are currently working on expanding our international shipping service and hope to deliver to you soon.