1. Privacy commitment
We do everything we can to maintain your trust. Our staff are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
2. Scope of our privacy policy
Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media pages, our mobile apps, and online services, or stores and members of the public.
3. Consent
By using our products and services you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made.
4. When do we collect information about you?
Collection of your personal information can occur through the following interactions:
- When you sign up to a loyalty program, membership account or newsletter subscription
- When you visit one of our stores
- When you make a purchase, submit an order, registration, requests or applications for our products or services
- When you use any of our services including website, mobile apps, or interact via social media
- When you register with us by creating an online account
- When you communicate with us directly (in person, via telephone and social media)
- When you interact with us during promotions, competitions, or special events
- When you post a review, leave a rating, or complete our surveys
We may also collect personal information about you from third parties including service providers, delivery and fulfillment partners, insurers, marketing agencies, and third-party analytics providers.
5. Cookies, analytics and remarketing
We use cookies within our online services to track and save information about your use of our websites and apps, improve your experience, and understand how our services are being used. Most internet browsers accept cookies by default. If you do not wish to receive cookies, adjust your browser settings accordingly. Some of our online services will not function if your browser does not accept cookies.
6. What information do we collect?
- Your name and contact details (address, email, phone number)
- Payment information and purchase history
- Photograph or video surveillance recording if you are present in our stores
- Information required to verify your identity
- Shopping preferences, account activity, and transaction details
- Loyalty program membership number and reward redemption history
- Statistics about visits to our websites
- Gender, birth date, and other information you may provide from time to time
7. Sensitive information
We will not collect sensitive information about you unless we have your consent and the information is reasonably necessary for one of our functions or activities, unless we are otherwise required or authorized by law to collect that information.
8. Why do we collect this information?
We collect your personal information to sell and promote our products and services, tailor our offerings, carry out quality control and research, communicate with you about products and offers, operate loyalty programs, process orders and transactions, prevent fraud, and comply with laws and regulations.
9. If we are unable to collect your personal information
If we are unable to collect your personal information, we may be unable to provide products or services, communicate with you about your orders, tailor marketing communications, or deliver the experience you expect when interacting with us.
10. Do we share personal information with third parties?
We may disclose information to service providers, contractors, business advisors, payment processors, delivery partners, and where required by law. We will not sell or trade your personal information to third parties for marketing purposes.
11. Disclosure overseas
We may disclose your personal information to third parties and service providers located outside the country in which you live, including related companies and service providers in New Zealand, South Africa, the United States, Singapore, Canada, Japan, Britain and the European Union. We take reasonable steps to ensure overseas recipients do not breach privacy obligations relating to your personal information.
12. Promotional communications
From time to time we may use your personal information to provide information about our services or promotional partners via email, post, mobile apps, SMS and MMS. You may unsubscribe using the link in our communications, via your account preferences, or by contacting our Privacy Manager.
13. Personal information access
You may access your personal information related to your use of our products and services. Where this information is held in your online account, sign in and visit My Profile. You may also access personal information held by us by making a request to our Privacy Manager.
Email: aeximco2015@yahoo.com
Mail: 4 Inverell Place, Armstrong Creek, VIC 3217
We may charge a reasonable fee to cover costs incurred in providing your information. If your request is unlawful or may interfere with the privacy of others we may reasonably refuse access.
14. Correction of your personal information
We will try to ensure all information we collect is accurate, complete and up-to-date. You can update your details online via My Profile, or contact our Privacy Manager to correct any personal information we hold about you.
15. Security
We have appropriate procedures to safeguard and secure the information we collect, including multi-factor authentication, firewalls, endpoint detection tools, and premises security. We may ask you to verify your identity and payment details for online orders. Verification information is used for verification purposes only and deleted once verified.
16. How we hold your personal information
We may hold your personal information in electronic or hard copy form, including in computer systems, databases, and hosted internet solutions provided by third parties.
17. Privacy complaints
If you believe we have breached your privacy rights, or you would like to discuss any issues about our Privacy Policy, please contact our Privacy Manager at aeximco2015@yahoo.com. All enquiries and complaints will be taken seriously and handled with impartiality and discretion. You will receive an acknowledgment within 7 days confirming receipt of your complaint.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
- Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
- Telephone: 1300 363 992
- Email: enquiries@oaic.gov.au